Civil Aviation and Cabin Services
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Ders Genel Tanıtım Bilgileri

Course Code:

CCS107

Ders İsmi:

Organization and Responsibilities

Ders Yarıyılı:

Fall

Ders Kredileri:

Theoretical	Practical	Laboratory	ECTS
2	0	0	6

Language of instruction:

Turkish

Ders Koşulu:

Ders İş Deneyimini Gerektiriyor mu?:

Type of course:

Required

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Öğr.Gör. ALEV AKBULAK

Course Lecturer(s):

Course Assistants:

Dersin Amaç ve İçeriği

Course Objectives:

Students in the Civil Aviation Cabin Services Program should be aware of the duties and responsibilities of cabin crew.
Roles and Responsibilities of National and International Authorities: Understanding the roles and responsibilities of various authorities.
Inspections and Procedures: Familiarity with the inspection processes and procedures.
General Directorate of Civil Aviation: Knowledge of the role and responsibilities of the General Directorate of Civil Aviation.

Course Content:

National and International Air Law: Air law encompasses national and international regulations related to civil aviation and air traffic management. Key sources include the Chicago Convention and ICAO (International Civil Aviation Organization) standards.
Role and Responsibilities of the National Authority: SHGM
SHGM (General Directorate of Civil Aviation): The authority that regulates and supervises civil aviation in Turkey. Its responsibilities include ensuring air safety, managing air traffic, and enforcing aviation standards.
Cabin Route Inspection
SAFA-SANA-SACA: These systems are used to inspect the safety and standards of aircraft.
SAFA: A safety assessment system implemented in Europe.
SANA: A Turkey-specific inspection system.
SACA: A system for security inspections of aircraft.
Finding Categories and Sanctions
Finding Categories: Security, technical, operational, and environmental findings.
Sanctions: Penalties such as fines, license revocation, or suspension of operations may be applied in case of violations.
Cabin Crew Numbers and Composition
Reduction of Cabin Crew Outside the Base: Reduction of cabin crew numbers for economic reasons.
Inexperienced Cabin Crew: Inexperienced crew members should work alongside experienced personnel.
Customs and Currency Rules: Customs procedures and currency-related rules during flights.
Importance of Keeping Required Documents Up-to-Date
Revision and Currency: It is crucial to keep the documents provided by the operator continuously updated.
Personal Identification Documents and Mandatory Documents
Validity and Communication Language: Required documents and communication language for foreign cabin crew.
Responsibilities of the Cabin Crew During Flight Operations
Emergency Response: The ability of the cabin crew to respond quickly in emergencies.
Importance of Briefing: Pre-flight briefing for the cabin crew.
Responsibilities of the Cabin Manager and Cabin Crew
Duties and Responsibilities: The job descriptions and authorities of the cabin manager and crew members.
Flight and Duty Time Limitations
Rest Requirements: Rest periods and health conditions for cabin crew.
Reporting and Notification
Birth and Death Events on Board:

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
1) Midterm exam
2) General review
2 - Skills
Cognitive - Practical
3 - Competences
Communication and Social Competence
1) hotel stay rules, attendant/pass flight dress and representation rules
Learning Competence
1) Developments in air law, sources of air law, sources of national and international air law.
2) Role and duties of the National Authority DGCA
3) Number and composition of cabin crew/reducing the number of cabin crew outside the main base, inexperienced cabin crew, principles of having personnel on board other than cabin crew on duty, customs, foreign exchange and postal rules,
4) Duties and responsibilities of cabin crew during the flight operation and the importance of quick and effective response to emergencies, the importance of fulfilling their duties and responsibilities as cabin crew members in accordance with the operator's operation manual, the importance of pre-flight cabin crew briefing and the necessary information about safety according to the cabin crew task numbering,
5) Duties, authorities and responsibilities of cabin chief and cabin officer, Duties, authorities and responsibilities of cabin officer
6) Maintain competence and health conditions for sustainable operation, taking into account cabin crew flight and duty time limitations and rest requirements
Field Specific Competence
1) SAFA-SANA-SACA, the cabin roadside inspection conducted by DGCA.
2) SAFA-SANA-SACA finding categories and sanctions, practices during inspections and controls, safety inspections, post-inspection practices.
3) The importance of keeping all necessary documents and documents provided by the Operator up to date with revisions;
4) Personal identification documents, mandatory documents and their validity, language of communication, foreign cabin crew, flight briefcase, cabin crew competence, cabin crew certification trainings, cabin crew training programs,
5) Notification and reporting/Incidents of birth and death on board aircraft
Competence to Work Independently and Take Responsibility

Ders Akış Planı

Week	Subject	Related Preparation
1)	Developments in air law, sources of air law, sources of national and international air law.	Lecture presentation
2)	Role and duties of the National Authority, Directorate General of Civil Aviation	course presentation ,homework
3)	SAFA-SANA-SACA, the cabin roadside inspection conducted by DGCA.	Course presentation
4)	SAFA-SANA-SACA finding categories and sanctions, practices during inspections and controls, safety inspections, post-inspection practices.	Course Presentation
5)	Number and composition of cabin crew/reducing the number of cabin crew outside the main base, inexperienced cabin crew, principles of having personnel on board other than cabin crew on duty, customs, foreign exchange and postal rules,	Course presentation
6)	The importance of keeping all necessary documents and documents provided by the Operator up to date with revisions;	Course presentation
7)	Personal identification documents, mandatory documents and their validity, language of communication, foreign cabin crew, flight briefcase, cabin crew competence, cabin crew certification trainings, cabin crew training programs,	Course Presentation
8)	Midterm exam
9)	Duties and responsibilities of cabin crew during the flight operation and the importance of quick and effective response to emergencies, the importance of fulfilling their duties and responsibilities as cabin crew members in accordance with the operator's operation manual, the importance of pre-flight cabin crew briefing and the necessary information about safety according to the cabin crew task numberin	Course Presentatıon
10)	Duties, authorities and responsibilities of cabin chief and cabin officer, Duties, authorities and responsibilities of cabin officer,	Course Presentation
11)	Rules of stay at the hotel, attendant/pass flight dress and representation rules	Course Presentation, quiz
12)	Maintain competence and health conditions for sustainable operation, taking into account cabin crew flight and duty time limitations and rest requirements	Course Presentation
13)	Notification and reporting/Incidents of birth and death on board aircraft	Course presentation
14)	General review	Course Presentation
15)	Final exam

Sources

Course Notes / Textbooks:	Sivil Havacılık Genel Müdürlüğü bülten talimat ve prosedürler Anadolu Üniversitesi Hava Hukuku Kitabı Paul Stephen Dempsey, European Aviation Law, Kluwer Law International, 2004. EASA,IATA,ICAO
References:	Lecture Notes,Directorate General of Civil Aviation ,bultens,prosudures Anadolu Üniversitesi Hava Hukuku Kitabı Paul Stephen Dempsey, European Aviation Law, Kluwer Law International, 2004. EASA,IATA,ICAO

Ders - Program Öğrenme Kazanım İlişkisi

Ders Öğrenme Kazanımları	1	2	5	9	10	12	3	4	6	7	13	8	14	11
Program Outcomes
1) Have knowledge about the world cultures and geography.
2) Have knowledge of the national and international civil aviation legistlations and regulations.
3) Have knowledge about the cabin crew member's responsibilities and duties.
4) Have knowledge about the Aviation English and its terminology.
5) Have knowledge about the aircraft knowledge, the theory of the flight, aerodynamics.
6) Have knowledge about the Turkish and English dictation and announcement techniques in the aircraft cabin, and the level to be able to communicate effectively.
7) have knowledge to do manual demonstrations of safety procedures and equipment of the aircraft before take off.
8) Learns to take precautions about emergencies that may occur in advance, to evacuate when necessary, to fight fire, to survive in water and to save lives, to use emergency supplies on board the aircraft.
9) Have first aid knowledge to do everything right and effectively in the aviation industry.
10) Have knowledge about the dangerous goods regulations (DGR) in civil aviation.
11) Have knowledge about the human factor and Crew Resource Management (CRM) in civil aviation
12) Receive information on Safety awareness (Module 1) and Cockpit cabin safety (Module 7) within the scope of SHT 17 -2.
13) Learns and applies ethical rules related to the profession
14) Learns to use the information received in the field for the benefit of society
15) To be able to follow the basic texts in the field of civil aviation and communicate with colleagues by using a foreign language effectively.
16) Learns and uses aviation terminology used in Basic Aviation
17) Has occupational health and safety awareness and awareness of the legal consequences of their duties.
18) Knows the basic level concepts related to business administration.
19) Learns the duties and responsibilities of the General Directorate of Civil Aviation. DGCA vision and mission will have information about the objectives. Knows the types of audits. Knows the basic level concepts related to business administration.
20) Gains knowledge of issues such as reporting, overtime calculation
21) At the end of this course; students will be able to: have enough knowledge about airport and airport activities.
22) Learns the service aspect of the profession and comprehends the skills to recover from difficult situations
23) Have knowledge about the importance of giving feedback in cominication

Ders - Öğrenme Kazanımı İlişkisi

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Have knowledge about the world cultures and geography.
2)	Have knowledge of the national and international civil aviation legistlations and regulations.	5
3)	Have knowledge about the cabin crew member's responsibilities and duties.	5
4)	Have knowledge about the Aviation English and its terminology.	1
5)	Have knowledge about the aircraft knowledge, the theory of the flight, aerodynamics.	1
6)	Have knowledge about the Turkish and English dictation and announcement techniques in the aircraft cabin, and the level to be able to communicate effectively.
7)	have knowledge to do manual demonstrations of safety procedures and equipment of the aircraft before take off.
8)	Learns to take precautions about emergencies that may occur in advance, to evacuate when necessary, to fight fire, to survive in water and to save lives, to use emergency supplies on board the aircraft.
9)	Have first aid knowledge to do everything right and effectively in the aviation industry.
10)	Have knowledge about the dangerous goods regulations (DGR) in civil aviation.
11)	Have knowledge about the human factor and Crew Resource Management (CRM) in civil aviation
12)	Receive information on Safety awareness (Module 1) and Cockpit cabin safety (Module 7) within the scope of SHT 17 -2.	2
13)	Learns and applies ethical rules related to the profession	4
14)	Learns to use the information received in the field for the benefit of society	5
15)	To be able to follow the basic texts in the field of civil aviation and communicate with colleagues by using a foreign language effectively.	1
16)	Learns and uses aviation terminology used in Basic Aviation	3
17)	Has occupational health and safety awareness and awareness of the legal consequences of their duties.	4
18)	Knows the basic level concepts related to business administration.	5
19)	Learns the duties and responsibilities of the General Directorate of Civil Aviation. DGCA vision and mission will have information about the objectives. Knows the types of audits. Knows the basic level concepts related to business administration.
20)	Gains knowledge of issues such as reporting, overtime calculation	5
21)	At the end of this course; students will be able to: have enough knowledge about airport and airport activities.	5
22)	Learns the service aspect of the profession and comprehends the skills to recover from difficult situations	5
23)	Have knowledge about the importance of giving feedback in cominication

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 50
Final	1	% 50
total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
total		% 100