Civil Aviation and Cabin Services
Associate	TR-NQF-HE: Level 5	QF-EHEA: Short Cycle	EQF-LLL: Level 5

Ders Genel Tanıtım Bilgileri

Course Code:

CCS205

Ders İsmi:

Crew Resource Management

Ders Yarıyılı:

Fall

Ders Kredileri:

Theoretical	Practical	Laboratory	ECTS
2	0	0	3

Language of instruction:

Turkish

Ders Koşulu:

Ders İş Deneyimini Gerektiriyor mu?:

Type of course:

Required

Course Level:

Associate

TR-NQF-HE:5. Master`s Degree

QF-EHEA:Short Cycle

EQF-LLL:5. Master`s Degree

Mode of Delivery:

Face to face

Course Coordinator :

Öğr.Gör. ALEV AKBULAK

Course Lecturer(s):

Course Assistants:

Dersin Amaç ve İçeriği

Course Objectives:	Development of human skills in aviation, minimizing accidents through accident hazard management. Professional discipline and the importance of using standard operational procedures.
Course Content:	Communication in Aviation, Human Skills, Shell Model, Swiss Cheese, Aircraft accidents, Threat error management, Differences between team and group, Lack of 12 skills, Attitude and Behavior

Learning Outcomes

The students who have succeeded in this course;

Learning Outcomes

1 - Knowledge
Theoretical - Conceptual
2 - Skills
Cognitive - Practical
3 - Competences
Communication and Social Competence
1) Understands verbal non-verbal communication and written communication within the team.
Learning Competence
1) Gains knowledge of human factors and Team Resource Management in Civil Aviation.
2) Learn what people skills are and how to develop them to minimize accidents.
3) Understands the system approach. Learns threat error management
Field Specific Competence
1) Learn the CRM skill deficiencies that led to the accident
2) learns about the Shell model and Swiss Cheese and studies accidents.
3) Recognizes his/her own missing skills and learns that he/she needs to improve himself/herself
Competence to Work Independently and Take Responsibility

Ders Akış Planı

Week	Subject	Related Preparation
1)	Purpose of CRM, Definition, History, CRM Formation Stages and Past Accidents (Tenerife, United Airlines DC-8 Accident, Kegworth Accident, United Airlines DC 8 Accident	Presentation and videos
2)	General principles of CRM, General instructions on the principles and objectives of CRM The importance of CRM for cabin crew, Human factor in aviation .SHELL Model	Presentation
3)	Human Performance in Aviation and its limits	Presentation and video
4)	Accident statistics, accident reports	Presentation Accident, incident repotrs
5)	CRM Resources, CRM Competencies, Knowledge-Skills-Attitude, Accident Statistics, Human Factor, Dirty Dozen, Human Effects of Fatigue, SHELL Model Components,Stress manegement	Presentation
6)	Fatigue and sleep Fatigue and the effects of fatigue in aviation	Presentation and videos
7)	Attention Management, Communication, Factors Preventing Effective Communication, Listening, Notifying and Reporting Teamwork and Synergy, Multi Crew Coordination, Leadership and its Definition, Taking Initiative, Decision Making, Safety Chain - Chain of Errors(Dryden)
8)	Midterm exam
9)	Jetlag - Vigilance ,Building Resilience, Surprise Developments and the Surprise Effect, Vigilance, Complacency, Risk Management, Assertiveness/Decisiveness, Assertiveness	Presentation and videos
10)	Stress Management, Positive and Negative Effects of Stress, Things to Do to Overcome Stress, Passenger Stress and Conflict Management	Presentation
11)	Detection, Identification and Management of Human Factors Related to Passengers, Fatigue, Causes of Fatigue and Fatigue,	Presentation
12)	Involuntary blindness ,Human Performance and Limits, Consequences of Fatigue, Workload Management and Time Management-Delegation,	Presentation
13)	Errors in personal attitude and behavior, human errors	Presentation
14)	Professionalism, Self-criticism-Self-evaluation, Attitudes and Behaviors, Automation, Cultural Differences,type-dependent crm	Notes
15)	Final exam

Sources

Course Notes / Textbooks:

Ders Kitapları ve Ders notları ,Uçak kazaları , Murat Terzioğlu - Ekip Kaynak Yönetimi , Timuçin Gürel - Havacılıkta İnsan Faktörü
SHGM Emniyet Kitabı Menderes Çakıcı MAYDAY,MAYDAY Murat Terzioğlu EKİP KAYNAK YÖNETİMİ Uğur Demiray ' Meslek Yüksek okulları için genel ve teknik iletişim ' Seckin Yayıncılık IOSA CAB 2.2.8
Subpart TRA GM1 Appendix 1 to Part CC(3)
ORO.CC.120/125/140 Tablo 1 ve 2

References:

Ders Kitapları ve Ders notları ,Uçak kazaları , Murat Terzioğlu - Ekip Kaynak Yönetimi , Timuçin Gürel - Havacılıkta İnsan Faktörü
SHGM Emniyet Kitabı Menderes Çakıcı MAYDAY,MAYDAY Murat Terzioğlu EKİP KAYNAK YÖNETİMİ Uğur Demiray ' Meslek Yüksek okulları için genel ve teknik iletişim ' Seckin Yayıncılık
IOSA CAB 2.2.8
Subpart TRA GM1 Appendix 1 to Part CC(3)
ORO.CC.120/125/140 Tablo 1 ve 2

Ders - Program Öğrenme Kazanım İlişkisi

Ders Öğrenme Kazanımları	1	2	4	3	5	6	7
Program Outcomes
1) Have knowledge about the world cultures and geography.
2) Have knowledge of the national and international civil aviation legistlations and regulations.
3) Have knowledge about the cabin crew member's responsibilities and duties.
4) Have knowledge about the Aviation English and its terminology.
5) Have knowledge about the aircraft knowledge, the theory of the flight, aerodynamics.
6) Have knowledge about the Turkish and English dictation and announcement techniques in the aircraft cabin, and the level to be able to communicate effectively.
7) have knowledge to do manual demonstrations of safety procedures and equipment of the aircraft before take off.
8) Learns to take precautions about emergencies that may occur in advance, to evacuate when necessary, to fight fire, to survive in water and to save lives, to use emergency supplies on board the aircraft.
9) Have first aid knowledge to do everything right and effectively in the aviation industry.
10) Have knowledge about the dangerous goods regulations (DGR) in civil aviation.
11) Have knowledge about the human factor and Crew Resource Management (CRM) in civil aviation
12) Receive information on Safety awareness (Module 1) and Cockpit cabin safety (Module 7) within the scope of SHT 17 -2.
13) Learns and applies ethical rules related to the profession
14) Learns to use the information received in the field for the benefit of society
15) To be able to follow the basic texts in the field of civil aviation and communicate with colleagues by using a foreign language effectively.
16) Learns and uses aviation terminology used in Basic Aviation
17) Has occupational health and safety awareness and awareness of the legal consequences of their duties.
18) Knows the basic level concepts related to business administration.
19) Learns the duties and responsibilities of the General Directorate of Civil Aviation. DGCA vision and mission will have information about the objectives. Knows the types of audits. Knows the basic level concepts related to business administration.
20) Gains knowledge of issues such as reporting, overtime calculation
21) At the end of this course; students will be able to: have enough knowledge about airport and airport activities.
22) Learns the service aspect of the profession and comprehends the skills to recover from difficult situations
23) Have knowledge about the importance of giving feedback in cominication

Ders - Öğrenme Kazanımı İlişkisi

No Effect	1 Lowest	2 Low	3 Average	4 High	5 Highest

	Program Outcomes	Level of Contribution
1)	Have knowledge about the world cultures and geography.	4
2)	Have knowledge of the national and international civil aviation legistlations and regulations.	5
3)	Have knowledge about the cabin crew member's responsibilities and duties.	5
4)	Have knowledge about the Aviation English and its terminology.	2
5)	Have knowledge about the aircraft knowledge, the theory of the flight, aerodynamics.	5
6)	Have knowledge about the Turkish and English dictation and announcement techniques in the aircraft cabin, and the level to be able to communicate effectively.	2
7)	have knowledge to do manual demonstrations of safety procedures and equipment of the aircraft before take off.	5
8)	Learns to take precautions about emergencies that may occur in advance, to evacuate when necessary, to fight fire, to survive in water and to save lives, to use emergency supplies on board the aircraft.	1
9)	Have first aid knowledge to do everything right and effectively in the aviation industry.	1
10)	Have knowledge about the dangerous goods regulations (DGR) in civil aviation.	2
11)	Have knowledge about the human factor and Crew Resource Management (CRM) in civil aviation	2
12)	Receive information on Safety awareness (Module 1) and Cockpit cabin safety (Module 7) within the scope of SHT 17 -2.	2
13)	Learns and applies ethical rules related to the profession	5
14)	Learns to use the information received in the field for the benefit of society	3
15)	To be able to follow the basic texts in the field of civil aviation and communicate with colleagues by using a foreign language effectively.	1
16)	Learns and uses aviation terminology used in Basic Aviation	1
17)	Has occupational health and safety awareness and awareness of the legal consequences of their duties.	1
18)	Knows the basic level concepts related to business administration.	5
19)	Learns the duties and responsibilities of the General Directorate of Civil Aviation. DGCA vision and mission will have information about the objectives. Knows the types of audits. Knows the basic level concepts related to business administration.	2
20)	Gains knowledge of issues such as reporting, overtime calculation	5
21)	At the end of this course; students will be able to: have enough knowledge about airport and airport activities.
22)	Learns the service aspect of the profession and comprehends the skills to recover from difficult situations
23)	Have knowledge about the importance of giving feedback in cominication

Assessment & Grading

Semester Requirements	Number of Activities	Level of Contribution
Midterms	1	% 50
Final	1	% 50
total		% 100
PERCENTAGE OF SEMESTER WORK		% 50
PERCENTAGE OF FINAL WORK		% 50
total		% 100